Business Challenge:

Company had no performance standards or methods to understand process variance


We worked with the management team to identify performance variance with real-time data, establish performance standards, and streamline operations.

How we did it:
  • Defined performance metrics and identified process variance
  • Engaged employees and managers on shop floor for feedback and solutions to process issues
  • Implemented best practice sharing
  • Improved training for struggling employees
  • 15% improvement in overall operations productivity
  • Zero employees fired for performance
  • $0 investment in capital improvements or automation
  • Clear guidance and processes for managers
  • Improved employee morale, best in network employee engagement survey results
  • New process scaled as best practice at all other North American sites