Company had no performance standards or methods to understand process variance

We worked with the management team to identify performance variance with real-time data, establish performance standards, and streamline operations.

• Defined performance metrics and identified process variance
• Engaged employees and managers on shop floor for feedback and solutions to process issues
• Implemented best practice sharing
• Improved training for struggling employees

• 15% improvement in overall operations productivity
• Zero employees fired for performance
• $0 investment in capital improvements or automation
• Clear guidance and processes for managers
• Improved employee morale, best in network employee engagement survey results
• New process scaled as best practice at all other North American sites